Effective Date: 24-03-2026
Last Updated: 24-03-2026
This Refund and Returns Policy applies to orders placed through rapidpetals.com, phone orders, store pickup orders, and delivery orders fulfilled under the Rapid Petals brand, unless a separate written quotation or contract expressly provides otherwise for a specific event, corporate, institutional, or bulk order.
Most products sold by Rapid Petals are fresh, perishable, handcrafted, made-to-order, or customised floral products.
Because of their perishable and customised nature:
Nothing in this Policy limits any non-waivable rights available under applicable law.
Fresh flowers, bouquets, floral arrangements, custom floral products, gift deliveries, and other perishable or made-to-order items are generally non-returnable once delivered or collected.
As a result:
If we ever request return of a non-perishable item or accessory, we will provide return instructions separately.
You may request cancellation by contacting us as early as possible.
If your order has not yet been accepted for preparation / fulfilment, or if preparation has not materially begun, we may allow cancellation.
Because floral goods and fresh produce are perishable and often prepared specifically for your order, once an order has been accepted into sourcing, preparation, customisation, assembly, packaging, or dispatch, the order may become non-cancellable.
We do not impose a separate cancellation charge merely because you requested cancellation. However, a cancellation request may be declined once performance has begun for perishable or customised goods.
Same-day and urgent orders are especially time-sensitive and may become non-cancellable very quickly after acceptance.
If we cancel all or part of an order for reasons within our control after receiving payment, we will refund the amount actually received for the cancelled order or cancelled portion, unless you choose an alternative such as substitution, rescheduling, or store credit.
We may cancel or partially cancel for reasons including non-availability, freshness/quality concerns, serviceability limits, pricing error, suspected fraud, unsafe conditions, or force majeure.
Subject to verification, we will consider an appropriate remedy where:
Depending on the facts, the remedy may be:
We will act reasonably and in good faith, taking into account the perishability of the goods, the seriousness of the issue, the available evidence, timing, and applicable law.
The following are ordinarily not eligible for return or refund, except where required by law:
Because flowers, fresh produce, and floral arrangements are perishable, any issue should be reported as soon as reasonably possible.
For the fastest resolution, please contact us:
When reporting an issue, please provide:
Please do not discard the product immediately if you are making a quality claim, unless necessary for hygiene or safety, because we may need reasonable evidence to assess the issue.
A delayed complaint may reduce our ability to verify the issue, but this does not take away any rights that cannot lawfully be excluded.
If the recipient is unavailable or unreachable, we may attempt reasonable contact with the sender and/or recipient.
Where appropriate and customary at the address, and unless contrary instructions were agreed beforehand, delivery may be completed through reception, security, front desk, concierge, office desk, or another apparently responsible person at the location.
If delivery cannot be completed because of customer-side or recipient-side circumstances, we may:
If a customer asks us to re-attempt delivery after a failed attempt caused by customer-side circumstances, product freshness at the time of re-delivery cannot be guaranteed to the same extent as at the originally planned delivery time.
For pickup orders:
Late pickup may affect freshness and appearance and is not ordinarily grounds for refund or replacement.
As a general rule, return shipping does not apply to fresh floral products and fresh produce because they are non-returnable and perishable.
If we expressly authorise return or pickup of an item because of our verified error or defect, we will either arrange reasonable return logistics or bear the reasonable return cost.
If an exceptional return of a non-perishable accessory is approved for customer convenience rather than because of our error, the customer may be required to bear return courier / transport costs unless otherwise agreed.
If a refund is approved:
If only part of the order is affected, we may provide a partial refund.
Where the issue was caused by our fault, we will not retain delivery charges for the affected portion except to the extent permitted by law and clearly justified by the circumstances.
Event, corporate, institutional, bulk, and B2B orders may involve advance procurement, reserved stock, special sourcing, custom design, scheduled manpower, venue timing, and other dedicated costs.
If such an order is governed by a separate quotation, purchase order, invoice term, or written agreement, that separate document will prevail over this Policy to the extent of inconsistency.
In the absence of a separate written term, once special procurement, custom preparation, or event scheduling has begun, such orders may become non-cancellable and non-refundable except where required by law.
Nothing in this Policy is intended to exclude, restrict, or waive any right or remedy that cannot lawfully be excluded, including rights available under applicable consumer-protection law.
For cancellations, complaints, quality claims, return / refund requests, or grievances, contact:
Support Email: [email protected]
Grievance / Privacy Email: [email protected]
Phone: 09019603417
Postal Address:
Yashken Fresh Private Limited
B 47, 1st Main Road, 2nd Stage, Kalyana Nagara Jyothi Nagar Post Bypass Road Near Ganesh Temple, Chikmagalur, Karnataka, India – 577102
