Rapid Petals
(a trade name / brand of Yashken Fresh Private Limited)

Effective Date: 24-03-2026  Last Updated: 26-03-2026

1. Who We Are

This Website, rapidpetals.com, is operated by Yashken Fresh Private Limited, trading under the customer-facing brand / trade name Rapid Petals.

For the purposes of this Privacy Policy, “Rapid Petals”, “we”, “us”, and “our” mean Yashken Fresh Private Limited in relation to this Website and our related retail business activities, including online orders, phone orders, in-store pickup, delivery, customer support, and marketing communications.

Legal Entity:
Yashken Fresh Private Limited

Brand / Trade Name:
Rapid Petals

Registered Office:
B 47, 1st Main Road, 2nd Stage, Kalyana Nagara Jyothi Nagar Post Bypass Road Near Ganesh Temple, Chikmagalur, Karnataka, India – 577102

Current Bengaluru Store / Fulfilment Location:
No 7, K B Complex, Yelethotadapalya, Gottigere Main Road, Opp. NPS School, JP Nagar 9th Phase, Anjanapura, Bengaluru, Bengaluru Urban, Karnataka, 560062

We may also operate through other Rapid Petals retail locations or fulfilment points as listed on our Website or otherwise communicated by us from time to time.

Support Email: [email protected]
Support Phone: 09019603417

2. Scope of This Policy

This Privacy Policy explains how we collect, receive, store, use, disclose, transfer, protect, retain, and otherwise process personal information when you:

• visit or use our Website;
• create a customer account;
• place an order;
• arrange delivery or pickup;
• submit a review;
• sign up for newsletters or promotional communications;
• contact us by form, email, or phone;
• place a B2B, GST, event, or corporate order;
• visit our premises; or
• otherwise interact with us in connection with our business.

If you do not agree with this Privacy Policy, please do not use the Website or submit personal information to us.

3. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

3.1 Identity and Contact Information

We may collect your name, address, billing name, delivery name, company name, GST details where applicable, email address, mobile number, alternate contact number, billing address, delivery address, city, state, postal code, and landmark details.

3.2 Account Information

If you create an account, we may collect your login credentials, saved addresses, account preferences, communication preferences, order history, and account-security events.

3.3 Order and Transaction Information

We may collect details of products ordered, quantity, order value, order notes, greeting card message, occasion details, delivery notes, invoice details, order timestamps, payment status, order-status history, and records relating to fulfilment, support, complaints, or disputes.

3.4 Payment Information

At present, we primarily accept payment on fulfilment / delivery. We may record limited payment-related information such as payment status, payment mode, amount paid, and transaction reference details where available.

We do not store card numbers, CVV, bank account credentials, UPI PINs, or other payment credentials in our own Website database.

If we later enable online payment processing, the necessary transaction details may be processed through payment-processing service providers and this Privacy Policy may be updated or supplemented accordingly.

3.5 Recipient Information

Where you place an order for another person, we may collect the recipient’s name, phone number, address, landmark details, preferred delivery timing, greeting card message, and delivery instructions.

If you provide information about another person, you confirm that you are authorised to do so.

3.6 Customer Support and Communications

We may collect information contained in contact forms, support emails, phone enquiries, complaint submissions, grievance emails, chatbot or message interactions if enabled, and other communications you send to us.

3.7 Reviews and User Content

If you submit product reviews, ratings, testimonials, or feedback, we may collect your display name, rating, review text, associated product information, media if submitted, and related moderation records. Reviews may be publicly visible.

Please do not include sensitive or confidential information in public reviews or open text fields.

3.8 Technical and Usage Information

When you use the Website, we or service providers acting on our behalf may automatically collect technical and usage information such as IP address, browser type, device type, operating system, language settings, referring and exit URLs, pages or products viewed, timestamps, login attempts, security signals, session information, error or audit logs.

3.9 Business / B2B / GST Information

For event, corporate, institutional, reseller, or GST-linked orders, we may collect business name, business details, GSTIN, billing details, purchase order details, venue details, and authorised contact details.

3.10 Sensitive Personal Data

Except as stated below, we do not intentionally seek health data, biometric data, government identity documents, medical records, sexual-orientation data, or payment credentials such as card, bank, or UPI credentials.

However, if you create a customer account, your password or authentication credential is treated separately and handled as sensitive information for account-security purposes. Under the current SPDI Rules, passwords are expressly treated as sensitive personal data or information

4. How We Collect Information

We collect information:

• directly from you when you enter it on the Website, create an account, place an order, submit a form, post a review, subscribe to communications, or contact us;
• from the person placing an order for a recipient;
• automatically from your browser, device, Website interactions.
• from our customer-support, fraud-prevention, security, analytics, and operational records;
• from our store or pickup interactions;
• through CCTV at our premises for security, safety, incident review, loss prevention, stock protection, and legal compliance.

5. Why We Use Information

We may use personal information for the following purposes:

• to create and manage customer accounts;
• to process, confirm, fulfil, and deliver orders;
• to arrange in-store pickup;
• to coordinate with customers and recipients;
• to issue invoices and maintain transaction records;
• to respond to enquiries, and grievances;
• to provide customer support;
• to prevent fraud, misuse, abuse,  unauthorised access, and security incidents;
• to maintain, and improve the Website and our services;
• to personalise preferences or preserve cart, account, or session functionality;
• to send order-related messages, and service communications;
• to send newsletters or promotional communications where you have subscribed or where otherwise permitted by law;
• to administer B2B, GST, event, and corporate orders;
• to maintain internal business records, backups, and audit trails;
• to comply with legal, tax, audit, accounting, consumer-protection, cybersecurity, or regulatory requirements; and
• to establish, exercise, or defend legal claims.

We use information only for lawful business purposes connected to our operations and services.

6. Consent, Choice, and Service Impact

Where your consent is required or obtained, you may choose not to provide certain information or may later ask to withdraw consent, subject to applicable law and practical limitations.

Where processing is based on consent, you may also be able to manage certain preferences through browser controls, account settings, email unsubscribe tools, or any cookie or preference interface made available on the Website.

However, if you do not provide information necessary for account creation, ordering, billing, delivery, security, fraud prevention, or customer support, or if you later withdraw consent for information necessary to provide a service, we may be unable to create your account, fulfil your order, arrange delivery, continue providing the relevant service, or preserve certain website functionality.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal and does not require us to delete or stop processing information that must be retained or used under applicable law, contract performance, fraud prevention, tax, audit, security, or dispute-resolution requirements.

7. Cookies and Similar Technologies

The Website may use cookies, local storage, session identifiers, and similar technologies for essential purposes such as:

• strictly necessary, security, and anti-abuse functions, such as login continuity, cart and checkout functionality, session management, fraud prevention, and website stability;
• functional or preference purposes, such as remembering settings, preserving account or cart state, or improving usability;
• analytics, measurement, and attribution purposes, such as understanding traffic patterns, content performance, purchase flows, and general site usage;
• performance and diagnostic purposes, such as monitoring page speed, load errors, site health, and technical issues; 

If we later enable optional analytics, advertising, conversion tracking, chatbot, or similar tools, we may update this Privacy Policy and any related notice or consent mechanism before or when such tools are activated.

You may also manage cookies and similar technologies through your browser settings, but disabling essential cookies may affect Website functionality.

8. Sharing and Disclosure of Information

We do not sell or rent your personal information.

To the extent any sensitive personal data or information is involved, we will disclose it only with your prior permission, where such disclosure is agreed under a lawful contract, or where disclosure is required or permitted by applicable law. We may disclose personal information only where reasonably necessary and lawful, including to:

• our directors, employees, staff, and authorised personnel on a need-to-know basis;
• service providers who support website hosting, cloud infrastructure, domain, DNS, content delivery, backups, monitoring, maintenance, development, security, spam prevention, communications, messaging, email delivery, analytics, reporting, search or site verification, performance measurement, optimisation, consent or preference management, embedded content, maps, forms, customer-support systems, and other core business systems;
• payment-processing providers, if and when online payment functionality is enabled;
• logistics or delivery partners, if and when external delivery support is used, and then only to the extent necessary to complete delivery;
• professional advisers such as lawyers, accountants, auditors, and tax consultants;
• government authorities, regulators, law-enforcement agencies, courts, or other competent bodies where disclosure is required by law, legal process, or regulatory request; and
• another entity in connection with a merger, acquisition, restructuring, sale of business, financing, or transfer of assets, subject to lawful safeguards.

Where service providers act on our behalf, we seek to limit disclosure to information reasonably necessary for the relevant purpose. Some service providers may process information as our processor / service provider, while others may act as an independent controller for the limited interaction you choose to have directly with them.

9. Third-Party Links, Embeds, and External Platforms

The Website may contain links to, or embedded content or features from, third-party platforms or services, such as maps, videos, social media, chat tools, forms, or other externally hosted content.

Those third parties may collect technical, device, cookie, or interaction data directly from your browser or device when you load a page containing their content or when you interact with them. Their handling of data is governed by their own terms and privacy practices, which we do not control.

We are not responsible for the privacy, security, availability, search-display treatment, or content practices of third-party websites or external platforms.

10. Cross-Border Processing

We primarily operate for customers in India. Our data handling is intended to be centred around operations serving India.

However, some service providers supporting our website, communications, analytics, security, search, cloud infrastructure, or other business systems may process limited information outside India or may permit remote access from outside India. Where that occurs, we will do so only as permitted by applicable law and with reasonable contractual, technical, or organisational safeguards appropriate to the circumstances.

11. Security Practices

We seek to maintain reasonable technical, administrative, and organisational safeguards appropriate to the nature of the information handled. These may include access controls, password protection, restricted staff access, role-based permissions, secure configuration, monitoring, logging, backups, fraud and abuse detection, malware scanning, rate limiting, vulnerability management, incident-response procedures, and vendor-management measures.

Account passwords or authentication credentials are handled separately for security purposes and are not intended to be publicly visible or used for any purpose other than authentication and account protection.

Despite our efforts, no website, server, cloud environment, device, email system, plug-in stack, analytics platform, communication system, or transmission method is completely secure. We therefore cannot guarantee absolute security, uninterrupted monitoring, or complete prevention of all misuse, unauthorised access, or technical failure.

12. Retention of Information

We do not retain personal information for longer than reasonably necessary for the purposes described in this Privacy Policy, except where longer retention is required or permitted by law, tax, accounting, audit, fraud prevention, dispute resolution, security, legal proceedings, or business continuity.

Our standard retention schedule is as follows:

1. Completed orders, invoices, tax records, GST records, delivery proof, payment-status records, and support or complaint records linked to a completed transaction:
   Retained for at least 72 months from the due date of furnishing the annual return for the relevant year, and longer where required by appeal, revision, audit, investigation, litigation, court order, or other legal proceeding.
2. Cancelled, failed, or incomplete orders not resulting in a completed taxable supply:
   Ordinarily retained for up to 72 months, and longer if required for fraud prevention, reconciliation, dispute resolution, chargeback handling, audit, or legal reasons.
3. Customer account information:
   Retained while the account remains active and ordinarily for up to 72 months after closure or prolonged inactivity, except where parts of that information are linked to retained transaction, tax, security, or legal records.
4. Recipient information:
   If linked to a completed order, retained along with the related order record as above. If not linked to a completed order, ordinarily retained for up to 72 months.
5. Contact form submissions, general enquiries, event or corporate enquiries, and complaint records not linked to a completed transaction:
   Ordinarily retained for up to 72 months, and longer where the matter remains open or becomes subject to dispute, investigation, or legal hold.
6. Newsletter and marketing subscription records:
   Retained until you unsubscribe or withdraw consent. We may retain minimal suppression information thereafter for as long as reasonably necessary to ensure your opt-out request is respected.
7. Reviews and testimonials:
   Retained while published and for a reasonable archival period thereafter, or longer where required for moderation, fraud prevention, legal compliance, or dispute resolution.
8. CCTV footage from our premises:
   Where CCTV systems are operational and footage is successfully recorded and available, such footage is ordinarily retained for up to 90 days, unless a longer period is required for incident review, safety, theft prevention, insurance, investigation, legal hold, or legal proceedings. CCTV recording, storage, preservation, and retrieval may be affected by power interruption, hardware failure, software malfunction, storage limitation, overwrite cycles, maintenance activity, connectivity issues, obstruction, or other technical or operational factors. Accordingly, we do not guarantee that CCTV footage will be recorded, preserved, available, or retrievable in every case.
9. Security logs, system logs, and backups:
   Ordinarily retained for up to 180 days, with limited residual retention in secure archives or backups for a reasonable additional period where operationally necessary, and longer only where required for investigation, litigation, audit, legal hold, or applicable law.

Where information is no longer required, we may delete, anonymise, aggregate, or securely destroy it, subject to legal and technical constraints.

13. Your Rights and Choices

Subject to applicable law and reasonable verification of identity, you may request that we:

• provide access to personal information we hold about you;
• correct, complete, or update inaccurate information;
• review certain information associated with your account;
• stop sending promotional emails or communications;
• close your account;
• manage available browser or on-site cookie / preference controls, where applicable;
• withdraw consent where processing is based on consent, subject to applicable law;
• consider deletion, anonymisation, or suppression of certain information where legally and operationally feasible; and
• address complaints or grievances relating to the processing of your information.

Please note that we may be unable to delete information that must be retained for completed orders, invoices, tax and accounting compliance, fraud prevention, dispute resolution, security, business continuity, or other legal obligations.

You may also correct some information directly through your account, where that functionality is available.

14. Marketing Communications

If you subscribe to newsletters or promotional communications, we may send you updates about offers, products, seasonal collections, launches, or related promotions.

Where such features are used, we may also maintain records relating to subscription status, campaign delivery, bounce, unsubscribe, open, click, or similar engagement information for analytics, suppression, and campaign-administration purposes.

You can opt out of promotional emails at any time by using the unsubscribe option, where available, or by writing to us at [email protected] or [email protected].

Even if you opt out of marketing messages, we may still send service-related communications such as order confirmations, delivery updates, invoices, and grievance responses.

15. Children’s Privacy

This Website is intended for general adult users and is not knowingly directed to children.

We do not knowingly market to or intentionally collect orders directly from individuals under 18 years of age. If we become aware that personal information of a child has been collected without proper authorisation, we may take steps to delete or restrict that information, subject to legal requirements.

16. Store Visits, Pickup, and CCTV

If you visit our store or premises, including for pickup, consultation, or order collection, we may process limited information such as your name, phone number, order reference, pickup verification details, and CCTV footage for security, incident review, stock protection, and legal compliance.

CCTV systems are subject to technical and operational limitations, including power interruption, hardware or software malfunction, storage limits, overwrite cycles, maintenance, connectivity issues, and other failures. Accordingly, CCTV recording and footage availability cannot be guaranteed at all times, and footage may not always be available, preserved, or retrievable.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, business operations, store locations, fulfilment methods, technology, analytics, security practices, service providers, communication channels, or service offerings.

The updated version will be posted on the Website with the revised “Last Updated” date. Where required or appropriate, we may also provide additional notice through the Website, email, or other communication channels.

18. Grievance Officer and Privacy Contact

For privacy questions, complaints, data requests, or grievances, you may contact:

Mr. Nithin
Director
Email: [email protected]
Support Email: [email protected]
Phone: 09019603417
Postal Address:
B 47, 1st Main Road, 2nd Stage, Kalyana Nagara Jyothi Nagar Post Bypass Road Near Ganesh Temple, Chikmagalur, Karnataka, India – 577102

We aim to acknowledge consumer complaints within 48 hours and to redress grievances in a time-bound manner and, where applicable, within one month from the date of receipt.