Effective Date: 24-03-2026 Last Updated: 26-03-2026
These Terms of Use (“Terms”) govern your access to and use of rapidpetals.com (the “Website”) and any order, enquiry, or transaction placed through the Website, by phone, or through any communication channel linked from the Website.
By accessing the Website, creating an account, placing an order, submitting a review, requesting delivery or pickup, or otherwise using our services, you agree to be bound by:
these Terms;
By continuing to use the Website, you also acknowledge that the Website may use cookies, logs, tags, scripts, plug-ins, APIs, pixels, session technologies, and similar tools as described in our Privacy Policy and any notice or preference interface made available on the Website.
If you do not agree, do not use the Website or place an order.
The Website is operated by:
Yashken Fresh Private Limited
trading under the brand / trade name Rapid Petals
Registered Office:
B 47, 1st Main Road, 2nd Stage, Kalyana Nagara Jyothi Nagar Post Bypass Road Near Ganesh Temple, Chikmagalur, Karnataka, India – 577102
Current Bengaluru Store / Fulfilment Location:
No 7, K B Complex, Yelethotadapalya, Gottigere Main Road, Opp. NPS School, JP Nagar 9th Phase, Anjanapura, Bengaluru, Bengaluru Urban, Karnataka, 560062
Support Email: [email protected]
Support Phone: 09019603417
Grievance / Privacy Email: [email protected]
You may use the Website only if you are legally capable of entering into a binding transaction under applicable law.
If you are under 18 years of age, you may use the Website only under the involvement and supervision of a parent or lawful guardian. We do not knowingly market to or intentionally accept direct orders from minors.
By placing an order, you represent that the information you provide is true, accurate, current, and complete.
You may be required to create an account to use certain features.
You agree to:
You are responsible for activity carried out through your account to the extent arising from your failure to safeguard your credentials, device, or access methods, subject to applicable law.
We may use automated or manual security measures, including login monitoring, session controls, rate limiting, reputation-based filtering, malware or abuse scanning, audit logging, temporary blocks, verification challenges, and similar protective measures to safeguard the Website, customer accounts, and business operations. You must not attempt to bypass, disable, or interfere with such measures.
We may suspend, restrict, or terminate an account if we reasonably believe there has been fraud, misuse, unauthorised access, legal non-compliance, abusive conduct, security risk, or breach of these Terms.
Rapid Petals sells flowers, bouquets, floral arrangements, floral gifting products, fresh produce, and related services. Floral products and fresh produce are natural, seasonal, and perishable.
You acknowledge that:
We do not guarantee identical reproduction of a display image.
Product availability is subject to stock, seasonality, freshness, quality checks, logistics, and serviceability.
Where exact flowers, foliage, fresh produce, colours, fillers, wrapping, or accessories are unavailable or unsuitable due to freshness or supply constraints, we may make reasonable substitutions of similar style, colour theme, and overall presentation, using items available.
If an order is expressly dependent on an exact flower variety, exact colour, or exact accessory and a reasonable substitute is not suitable, we may:
All prices displayed on the Website are subject to change without prior notice until an order is accepted.
Unless otherwise stated:
We make reasonable efforts to ensure descriptions, images, and prices are accurate. However, errors may occasionally occur. We reserve the right to correct typographical, pricing, stock, or display errors before accepting an order.
When you place an order, you are making an offer to purchase.
An automated acknowledgement of receipt does not by itself mean that your order has been accepted.
An order is accepted only when we expressly confirm that we have accepted it for processing or fulfilment, or when we dispatch / tender the order for delivery, whichever occurs earlier.
We may use internal systems and third-party website-management, analytics, security, communication, verification, or operational tools in connection with website administration, order capture, diagnostics, fraud prevention, customer support, and performance monitoring. The use of such tools does not change the point at which an order is accepted under these Terms.
We may refuse, limit, reschedule, partially fulfil, or cancel an order for legitimate reasons, including:
Where we reasonably determine that the originally requested or displayed timing cannot be met, we may contact you for clarification, propose an alternative, reschedule fulfilment, partially fulfil the order, or cancel the order, as appropriate.
If we cancel an order after receiving payment, we will refund the amount received for the cancelled order or cancelled portion, subject to applicable law.
Payment methods available from time to time will be shown on the Website or otherwise communicated to you.
At present, orders may be fulfilled on payment-on-delivery / payment-on-fulfilment terms, including payment by cash, UPI, card, or other lawful methods made available by us. We may add online payment options in future.
You agree that:
We do not store card credentials, CVV, UPI PINs, or bank credentials on our own Website database.
Delivery areas, available slots, operational cut-offs, and same-day delivery eligibility may vary depending on time of order, stock, freshness and quality checks, payment status, weather, traffic, staffing, recipient location, access restrictions, workload, and business conditions.
Same-day delivery in Bengaluru may be available for eligible orders placed before 4:00 PM IST, subject to product availability, delivery location, recipient availability, traffic, weather, and other operational constraints. The 4:00 PM IST cut-off is an operational guideline and not an absolute or guaranteed delivery commitment, even if a same-day option is shown on the Website.
Orders placed after 4:00 PM IST will generally be scheduled for the next available delivery slot. In limited cases, we may accommodate a same-day request after the cut-off, but only upon separate confirmation and subject to operational feasibility.
Delivery times, same-day delivery indications, and requested delivery slots are estimates only.
By placing a delivery order, you agree that:
If delivery cannot be completed because of incorrect details, recipient unavailability, refusal to accept, restricted access, inability to contact the customer or recipient, or other customer-side / recipient-side circumstances, we may:
If we are unable to complete a requested same-day delivery because of stock issues, freshness preservation, safety, serviceability, weather, traffic, access restrictions, or other operational constraints, we may reschedule the order, offer an alternative, partially fulfil the order, provide re-delivery, replacement, store credit if agreed, or refund any amount received for the unfulfilled portion, as appropriate and subject to applicable law and our Refund and Returns Policy.
For pickup orders, you must collect within the agreed time window. Delayed pickup may affect product condition.
Risk in the goods passes to you or the recipient upon delivery at the address, handover at the delivery point, or pickup, as applicable.
You are responsible for:
We are not responsible for loss or deterioration arising from inaccurate information, delayed pickup, customer-side handling, recipient-side storage, or failure to follow care instructions.
If you submit reviews, ratings, testimonials, feedback, photographs, or other content, you represent that:
You grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable right to use, reproduce, publish, display, adapt, translate, distribute, and store such content for customer-service, marketing, moderation, legal, and operational purposes.
We may moderate, reject, remove, or disable user content at our discretion acting reasonably.
All content on the Website, including text, photographs, graphics, layouts, logos, trademarks, product names, designs, website structure, and other materials, is owned by or licensed to us unless otherwise stated.
You may not copy, reproduce, republish, distribute, modify, reverse engineer, scrape, commercially exploit, or create derivative works from any part of the Website without our prior written permission, except as permitted by law.
You must not:
The Website may use or depend on third-party technologies, infrastructure, plug-ins, modules, APIs, scripts, tags, pixels, content-delivery or cloud services, security or anti-abuse systems, website-management tools, analytics or reporting tools, site-verification or webmaster tools, search-optimisation tools, maps, embedded content, social media features, communication tools, backup or monitoring services, and payment or messaging interfaces.
We may add, remove, suspend, replace, or reconfigure such technologies, integrations, or providers from time to time without prior notice where reasonably necessary for security, compliance, website operations, features, diagnostics, measurement, search visibility, communications, or general business management.
The Website may also contain links to, or embedded content from, third-party websites, platforms, maps, social media services, video services, payment interfaces, or other external services.
We do not control third-party websites or services and are not responsible for their availability, content, terms, privacy practices, or performance. Your use of such third-party services is governed by their own terms and policies.
To the maximum extent permitted by law:
We use reasonable efforts to maintain our operational, security, and monitoring systems, including website, communication, and CCTV systems. However, such systems may be affected by maintenance, power failure, internet or telecom outage, device malfunction, software error, storage limitation, cyber incident, or other technical or operational factors. Accordingly, we do not guarantee uninterrupted availability, continuous operation, recording, preservation, or retrievability of any technical or monitoring system at all times.
Nothing in these Terms excludes or limits any non-waivable rights available to consumers under applicable law.
To the fullest extent permitted by law, and subject to any non-excludable statutory rights:
This limitation does not apply to liability that cannot lawfully be excluded or limited, including liability for fraud, wilful misconduct, or any liability that applicable law requires us to bear.
You agree to indemnify and hold harmless Yashken Fresh Private Limited, Rapid Petals, and their directors, employees, and authorised personnel from losses, claims, liabilities, damages, and reasonable costs arising out of:
We may suspend, restrict, or terminate access to the Website or your account, or refuse future orders, if we reasonably believe there has been:
Termination does not affect rights and obligations that accrued before termination.
We will not be liable for delay, non-performance, rescheduling, deterioration, or cancellation caused by events beyond our reasonable control, including:
Where feasible, we may offer rescheduling, substitution, partial fulfilment, store credit, or refund, depending on the circumstances and applicable law.
Event, corporate, institutional, bulk, or GST-linked orders may be governed by separate quotations, purchase orders, invoices, or written terms.
Where a separate written commercial document exists, that document will prevail over these Terms to the extent of any inconsistency.
These Terms are governed by the laws of India.
Subject to any non-waivable rights you may have under applicable consumer law to approach a competent consumer commission or other forum, the courts at Bengaluru, Karnataka shall have jurisdiction over disputes arising out of or relating to these Terms, the Website, or transactions with us.
We may update these Terms from time to time to reflect changes in law, operations, store locations, delivery methods, payment systems, website features, technology stack, analytics or security practices, communication channels, or business requirements.
Updated Terms will be posted on the Website with the revised “Last Updated” date. Continued use of the Website after such update constitutes acceptance of the updated Terms.
If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall continue in full force to the extent permissible.
Any failure by us to enforce a provision on one occasion shall not amount to a waiver of that provision or of any other provision.
For customer support, complaints, or grievances, contact:
Support Email: [email protected]
Grievance / Privacy Email: [email protected]
Phone: 09019603417
Postal Address:
Yashken Fresh Private Limited
B 47, 1st Main Road, 2nd Stage, Kalyana Nagara Jyothi Nagar Post Bypass Road Near Ganesh Temple, Chikmagalur, Karnataka, India – 577102
